Drift
The table below gives information about all the data fields that you can import from Drift.
The fields that you can fetch in Adverity are updated regularly to reflect updates to data source APIs. As a result, the fields shown here may not be the same as the fields available in Adverity. If you notice a difference between this documentation and the fields you see in Adverity, please contact your Adverity account manager for more information.
To see the fields you can collect from another data source, go back to the Available fields in Adverity overview.
|
Field UI name |
Field API name |
Description |
Use in Adverity |
Docs |
|---|---|---|---|---|
|
|
botStatus |
Bot Status in the conversation, one of { BOT_ONLY, HUMAN_ONLY, BOT_ASSISTED, NO_RESPONSE} |
dimension |
|
|
|
count |
count |
metric |
|
|
|
cqlScore |
The current CQL score of the conversation. Values between [-1, 3] corresponding to the number of bolts. -1 means disqualified, 0 means unassigned. |
metric |
|
|
|
createdAt |
timestamp when the conversation was created (ms) |
dimension |
|
|
|
endUserId |
id of the end user (site visitor) |
dimension |
|
|
|
endUserInitiated |
true/false - whether the end user started the conversation |
metric |
|
|
|
endUserType |
Type of the end user. {USER, END_USER, NONE, LEAD} |
dimension |
|
|
|
firstAgentId |
id of the first agent that responded to the conversation |
dimension |
|
|
|
firstAgentMessageAt |
timestamp of the first agent response (ms) |
dimension |
|
|
|
firstBotId |
id of the first bot |
dimension |
|
|
|
firstBotMessageAt |
timestamp of the first bot message (ms) |
dimension |
|
|
|
firstCloseAt |
timestamp of when the conversation was first closed (ms) |
dimension |
|
|
|
firstEndUserMessageAt |
timestamp of the first end user message |
dimension |
|
|
|
id |
id of the conversation |
dimension |
|
|
|
lastAgentId |
id of the last agent that responded to the conversation |
dimension |
|
|
|
meaningfulConversation |
true/false - whether the conversation was rated as meaningful |
metric |
|
|
|
numAgentMessages |
number of agent messages in the conversation |
metric |
|
|
|
numBotMessages |
number of bot messages in the conversation |
metric |
|
|
|
numEndUserMessages |
number of end user messages in the conversation |
metric |
|
|
|
pageUrl |
page url of the conversation |
dimension |
|
|
|
pageUrl |
page url of the conversation |
dimension |
|
|
|
relatedPlaybookid |
id of related playbook for the conversation |
dimension |
|
|
|
status |
status of the conversation |
dimension |
|
|
|
tags |
tags on the conversation |
dimension |
|
|
|
timeToAgentResponseMillis |
time until the first agent response (ms) |
metric |
|
|
|
timeToCloseMillis |
How long the conversation took to close (ms) |
dimension |
|
|
|
updatedAt |
last time the conversation was updated (ms) |
metric |
|