Zendesk
The table below gives information about all the data fields that you can import from Zendesk.
The fields that you can fetch in Adverity are updated regularly to reflect updates to data source APIs. As a result, the fields shown here may not be the same as the fields available in Adverity. If you notice a difference between this documentation and the fields you see in Adverity, please contact your Adverity account manager for more information.
To see the fields you can collect from another data source, go back to the Available fields in Adverity overview.
|
Field UI name |
Field API name |
Description |
Use in Adverity |
Docs |
|---|---|---|---|---|
|
|
active |
active |
dimension |
|
|
|
agent_wait_time_in_minutes.business |
agent_wait_time_in_minutes.business |
metric |
|
|
|
agent_wait_time_in_minutes.calendar |
agent_wait_time_in_minutes.calendar |
metric |
|
|
|
alias |
alias |
dimension |
|
|
|
allow_attachments |
allow_attachments |
dimension |
|
|
|
allow_channelback |
allow_channelback |
dimension |
|
|
|
assigned_at |
assigned_at |
dimension |
|
|
|
assigned_at_date |
assigned_at_date |
dimension |
|
|
|
assignee_id |
assignee_id |
dimension |
|
|
|
assignee_stations |
assignee_stations |
dimension |
|
|
|
assignee_updated_at |
assignee_updated_at |
dimension |
|
|
|
assignee_updated_at_date |
assignee_updated_at_date |
dimension |
|
|
|
audit_id |
audit_id |
dimension |
|
|
|
author_id |
author_id |
dimension |
|
|
|
body |
body |
dimension |
|
|
|
brand_id |
brand_id |
dimension |
|
|
|
chat_only |
chat_only |
dimension |
|
|
|
collaborator_ids.0 |
collaborator_ids.0 |
dimension |
|
|
|
created_at |
created_at |
dimension |
|
|
|
created_at_date |
created_at_date |
dimension |
|
|
|
custom_role_id |
custom_role_id |
dimension |
|
|
|
default_group_id |
default_group_id |
dimension |
|
|
|
deleted |
deleted |
dimension |
|
|
|
description |
description |
dimension |
|
|
|
details |
details |
dimension |
|
|
|
due_at |
due_at |
dimension |
|
|
|
|
|
dimension |
|
|
|
external_id |
external_id |
dimension |
|
|
|
field_name |
field_name |
dimension |
|
|
|
first_resolution_time_in_minutes.business |
first_resolution_time_in_minutes.business |
metric |
|
|
|
first_resolution_time_in_minutes.calendar |
first_resolution_time_in_minutes.calendar |
metric |
|
|
|
follower_ids.1 |
follower_ids |
dimension |
|
|
|
forum_topic_id |
forum_topic_id |
dimension |
|
|
|
full_resolution_time_in_minutes.business |
full_resolution_time_in_minutes.business |
metric |
|
|
|
full_resolution_time_in_minutes.calendar |
full_resolution_time_in_minutes.calendar |
metric |
|
|
|
group_id |
group_id |
dimension |
|
|
|
group_stations |
group_stations |
dimension |
|
|
|
has_incidents |
has_incidents |
dimension |
|
|
|
html_body |
html_body |
dimension |
|
|
|
iana_time_zone |
iana_time_zone |
dimension |
|
|
|
id |
id |
dimension |
|
|
|
initially_assigned_at |
initially_assigned_at |
dimension |
|
|
|
instance_id |
instance_id |
dimension |
|
|
|
is_public |
is_public |
dimension |
|
|
|
last_login_at |
last_login_at |
dimension |
|
|
|
last_login_at_date |
last_login_at_date |
dimension |
|
|
|
latest_comment_added_at |
latest_comment_added_at |
dimension |
|
|
|
locale |
locale |
dimension |
|
|
|
locale_id |
locale_id |
dimension |
|
|
|
moderator |
moderator |
dimension |
|
|
|
name |
name |
dimension |
|
|
|
notes |
notes |
dimension |
|
|
|
on_hold_time_in_minutes.business |
on_hold_time_in_minutes.business |
metric |
|
|
|
on_hold_time_in_minutes.calendar |
on_hold_time_in_minutes.calendar |
metric |
|
|
|
only_private_comments |
only_private_comments |
dimension |
|
|
|
organization_fields.organization_ccs |
organization_fields.organization_ccs |
dimension |
|
|
|
organization_id |
organization_id |
dimension |
|
|
|
phone |
phone |
dimension |
|
|
|
photo |
photo |
dimension |
|
|
|
photo.content_type |
photo.content_type |
dimension |
|
|
|
photo.content_url |
photo.content_url |
dimension |
|
|
|
photo.file_name |
photo.file_name |
dimension |
|
|
|
photo.height |
photo.heigh |
dimension |
|
|
|
photo.id |
photo.id |
dimension |
|
|
|
photo.inline |
photo.inline |
dimension |
|
|
|
photo.size |
photo.size |
dimension |
|
|
|
photo.thumbnails.0.content_url |
photo.thumbnails.0.content_url |
dimension |
|
|
|
photo.thumbnails.0.file_name |
photo.thumbnails.0.file_name |
dimension |
|
|
|
photo.thumbnails.0.height |
photo.thumbnails.0.height |
dimension |
|
|
|
photo.thumbnails.0.id |
photo.thumbnails.0.id |
dimension |
|
|
|
photo.thumbnails.0.inline |
photo.thumbnails.0.inline |
dimension |
|
|
|
photo.thumbnails.0.size |
photo.thumbnails.0.size |
dimension |
|
|
|
photo.thumbnails.0.width |
photo.thumbnails.0.width |
dimension |
|
|
|
photo.url |
photo.url |
dimension |
|
|
|
photo.width |
photo.width |
dimension |
|
|
|
plain_body |
plain_body |
dimension |
|
|
|
previous_value |
previous_value |
metric |
|
|
|
priority |
priority |
dimension |
|
|
|
problem_id |
problem_id |
dimension |
|
|
|
public |
public |
dimension |
|
|
|
raw_subject |
raw_subject |
dimension |
|
|
|
recipient |
recipient |
dimension |
|
|
|
reopens |
reopens |
metric |
|
|
|
replies |
replies |
metric |
|
|
|
reply_time_in_minutes.business |
reply_time_in_minutes.business |
metric |
|
|
|
reply_time_in_minutes.calendar |
reply_time_in_minutes.calendar |
metric |
|
|
|
report_csv |
report_csv |
dimension |
|
|
|
requester_id |
requester_id |
dimension |
|
|
|
requester_updated_at |
requester_updated_at |
dimension |
|
|
|
requester_wait_time_in_minutes.business |
requester_wait_time_in_minutes.business |
metric |
|
|
|
requester_wait_time_in_minutes.calendar |
requester_wait_time_in_minutes.calendar |
metric |
|
|
|
resource |
resource |
dimension |
|
|
|
restricted_agent |
restricted_agent |
dimension |
|
|
|
result_type |
result_type |
dimension |
|
|
|
role |
role |
dimension |
|
|
|
role_type |
role_type |
dimension |
|
|
|
satisfaction_rating.comment |
satisfaction_rating.comment |
dimension |
|
|
|
satisfaction_rating.id |
satisfaction_rating.id |
dimension |
|
|
|
satisfaction_rating.reason |
satisfaction_rating.reason |
dimension |
|
|
|
satisfaction_rating.reason_id |
satisfaction_rating.reason_id |
dimension |
|
|
|
satisfaction_rating.score |
satisfaction_rating.score |
metric |
|
|
|
shared |
shared |
dimension |
|
|
|
shared_agent |
shared_agent |
dimension |
|
|
|
shared_comments |
shared_comments |
dimension |
|
|
|
shared_phone_number |
shared_phone_number |
dimension |
|
|
|
shared_tickets |
shared_tickets |
dimension |
|
|
|
signature |
signature |
dimension |
|
|
|
sla.business_hours |
|
dimension |
|
|
|
sla.policy.description |
service level agreement policy description |
dimension |
|
|
|
sla.policy.id |
service level agreement policy id |
dimension |
|
|
|
sla.policy.title |
service level agreement policy title |
dimension |
|
|
|
sla.target |
service level agreement target |
dimension |
|
|
|
solved_at |
solved_at |
dimension |
|
|
|
solved_at_date |
solved_at_date |
dimension |
|
|
|
status |
status |
dimension |
|
|
|
status.business |
status.business |
dimension |
|
|
|
status.calendar |
status.calendar |
dimension |
|
|
|
status_updated_at |
status_updated_at |
dimension |
|
|
|
subject |
subject |
dimension |
|
|
|
submitter_id |
submitter_id |
dimension |
|
|
|
suspended |
suspended |
dimension |
|
|
|
tags.1 |
tags1 |
dimension |
|
|
|
ticket_id |
ticket_id |
dimension |
|
|
|
ticket_restriction |
ticket_restriction |
dimension |
|
|
|
time |
time |
dimension |
|
|
|
time_date |
time_date |
dimension |
|
|
|
time_zone |
time_zone |
dimension |
|
|
|
two_factor_auth_enabled |
two_factor_auth_enabled |
dimension |
|
|
|
type |
type |
dimension |
|
|
|
updated_at |
updated_at |
dimension |
|
|
|
updated_at_date |
updated_at_date |
dimension |
|
|
|
url |
url |
dimension |
|
|
|
user_fields.title |
user_fields.title |
dimension |
|
|
|
value |
value |
metric |
|
|
|
value.in_business_hours |
value.in_business_hours |
metric |
|
|
|
value.minutes |
value.minutes |
metric |
|
|
|
verified |
verified |
dimension |
|
|
|
via.channel |
via.channel |
dimension |
|
|
|
via.current_sla_policy |
via.current_sla_policy |
dimension |
|
|
|
via.source.from.address |
via.source.from.address |
dimension |
|
|
|
via.source.from.deleted |
via.source.from.deleted |
dimension |
|
|
|
via.source.from.id |
via.source.from.id |
dimension |
|
|
|
via.source.from.name |
via.source.from.name |
dimension |
|
|
|
via.source.from.subject |
via.source.from.subject |
dimension |
|
|
|
via.source.from.ticket_id |
via.source.from.ticket_id |
dimension |
|
|
|
via.source.from.title |
via.source.from.title |
dimension |
|
|
|
via.source.rel |
via.source.rel |
dimension |
|
|
|
via.source.to.address |
via.source.to.address |
dimension |
|
|
|
via.source.to.name |
via.source.to.name |
dimension |
|