Zendesk

Zendesk#

The table below gives information about all the data fields that you can import from Zendesk.

The fields that you can fetch in Adverity are updated regularly to reflect updates to data source APIs. As a result, the fields shown here may not be the same as the fields available in Adverity. If you notice a difference between this documentation and the fields you see in Adverity, please contact your Adverity account manager for more information.

To see the fields you can collect from another data source, go back to the Available fields in Adverity overview.

Field UI name below refers to how the name displayed in Adverity.

Field API name	Description	Use in Adverity
active	active	dimension
agent_wait_time_in_minutes.business	agent_wait_time_in_minutes.business	metric
agent_wait_time_in_minutes.calendar	agent_wait_time_in_minutes.calendar	metric
alias	alias	dimension
allow_attachments	allow_attachments	dimension
allow_channelback	allow_channelback	dimension
assigned_at	assigned_at	dimension
assigned_at_date	assigned_at_date	dimension
assignee_id	assignee_id	dimension
assignee_stations	assignee_stations	dimension
assignee_updated_at	assignee_updated_at	dimension
assignee_updated_at_date	assignee_updated_at_date	dimension
audit_id	audit_id	dimension
author_id	author_id	dimension
body	body	dimension
brand_id	brand_id	dimension
chat_only	chat_only	dimension
collaborator_ids.0	collaborator_ids.0	dimension
created_at	created_at	dimension
created_at_date	created_at_date	dimension
custom_role_id	custom_role_id	dimension
default_group_id	default_group_id	dimension
deleted	deleted	dimension
description	description	dimension
details	details	dimension
due_at	due_at	dimension
email	email	dimension
external_id	external_id	dimension
field_name	field_name	dimension
first_resolution_time_in_minutes.business	first_resolution_time_in_minutes.business	metric
first_resolution_time_in_minutes.calendar	first_resolution_time_in_minutes.calendar	metric
follower_ids.1	follower_ids	dimension
forum_topic_id	forum_topic_id	dimension
full_resolution_time_in_minutes.business	full_resolution_time_in_minutes.business	metric
full_resolution_time_in_minutes.calendar	full_resolution_time_in_minutes.calendar	metric
group_id	group_id	dimension
group_stations	group_stations	dimension
has_incidents	has_incidents	dimension
html_body	html_body	dimension
iana_time_zone	iana_time_zone	dimension
id	id	dimension
initially_assigned_at	initially_assigned_at	dimension
instance_id	instance_id	dimension
is_public	is_public	dimension
last_login_at	last_login_at	dimension
last_login_at_date	last_login_at_date	dimension
latest_comment_added_at	latest_comment_added_at	dimension
locale	locale	dimension
locale_id	locale_id	dimension
moderator	moderator	dimension
name	name	dimension
notes	notes	dimension
on_hold_time_in_minutes.business	on_hold_time_in_minutes.business	metric
on_hold_time_in_minutes.calendar	on_hold_time_in_minutes.calendar	metric
only_private_comments	only_private_comments	dimension
organization_fields.organization_ccs	organization_fields.organization_ccs	dimension
organization_id	organization_id	dimension
phone	phone	dimension
photo	photo	dimension
photo.content_type	photo.content_type	dimension
photo.content_url	photo.content_url	dimension
photo.file_name	photo.file_name	dimension
photo.height	photo.heigh	dimension
photo.id	photo.id	dimension
photo.inline	photo.inline	dimension
photo.size	photo.size	dimension
photo.thumbnails.0.content_url	photo.thumbnails.0.content_url	dimension
photo.thumbnails.0.file_name	photo.thumbnails.0.file_name	dimension
photo.thumbnails.0.height	photo.thumbnails.0.height	dimension
photo.thumbnails.0.id	photo.thumbnails.0.id	dimension
photo.thumbnails.0.inline	photo.thumbnails.0.inline	dimension
photo.thumbnails.0.size	photo.thumbnails.0.size	dimension
photo.thumbnails.0.width	photo.thumbnails.0.width	dimension
photo.url	photo.url	dimension
photo.width	photo.width	dimension
plain_body	plain_body	dimension
previous_value	previous_value	metric
priority	priority	dimension
problem_id	problem_id	dimension
public	public	dimension
raw_subject	raw_subject	dimension
recipient	recipient	dimension
reopens	reopens	metric
replies	replies	metric
reply_time_in_minutes.business	reply_time_in_minutes.business	metric
reply_time_in_minutes.calendar	reply_time_in_minutes.calendar	metric
report_csv	report_csv	dimension
requester_id	requester_id	dimension
requester_updated_at	requester_updated_at	dimension
requester_wait_time_in_minutes.business	requester_wait_time_in_minutes.business	metric
requester_wait_time_in_minutes.calendar	requester_wait_time_in_minutes.calendar	metric
resource	resource	dimension
restricted_agent	restricted_agent	dimension
result_type	result_type	dimension
role	role	dimension
role_type	role_type	dimension
satisfaction_rating.assignee_id	The id of agent assigned to at the time of rating	dimension
satisfaction_rating.comment	satisfaction_rating.comment	dimension
satisfaction_rating.created_at	The time the satisfaction rating got created	dimension
satisfaction_rating.group_id	The id of group assigned to at the time of rating	dimension
satisfaction_rating.id	satisfaction_rating.id	dimension
satisfaction_rating.reason	satisfaction_rating.reason	dimension
satisfaction_rating.reason_code	The default reasons the user can select from a list menu for giving a negative rating. Can only be set on ratings with a score of bad	dimension
satisfaction_rating.reason_id	satisfaction_rating.reason_id	dimension
satisfaction_rating.requester_id	The id of ticket requester submitting the rating	dimension
satisfaction_rating.score	satisfaction_rating.score	metric
satisfaction_rating.ticket_id	The id of ticket being rated	dimension
satisfaction_rating.updated_at	The time the satisfaction rating got updated	dimension
satisfaction_rating.url	The API url of this rating	dimension
shared	shared	dimension
shared_agent	shared_agent	dimension
shared_comments	shared_comments	dimension
shared_phone_number	shared_phone_number	dimension
shared_tickets	shared_tickets	dimension
signature	signature	dimension
sla.business_hours		dimension
sla.policy.description	service level agreement policy description	dimension
sla.policy.id	service level agreement policy id	dimension
sla.policy.title	service level agreement policy title	dimension
sla.target	service level agreement target	dimension
solved_at	solved_at	dimension
solved_at_date	solved_at_date	dimension
status	status	dimension
status.business	status.business	dimension
status.calendar	status.calendar	dimension
status_updated_at	status_updated_at	dimension
subject	subject	dimension
submitter_id	submitter_id	dimension
suspended	suspended	dimension
tags.1	tags1	dimension
ticket_id	ticket_id	dimension
ticket_restriction	ticket_restriction	dimension
time	time	dimension
time_date	time_date	dimension
time_zone	time_zone	dimension
two_factor_auth_enabled	two_factor_auth_enabled	dimension
type	type	dimension
updated_at	updated_at	dimension
updated_at_date	updated_at_date	dimension
url	url	dimension
user_fields.title	user_fields.title	dimension
value	value	metric
value.in_business_hours	value.in_business_hours	metric
value.minutes	value.minutes	metric
verified	verified	dimension
via.channel	via.channel	dimension
via.current_sla_policy	via.current_sla_policy	dimension
via.source.from.address	via.source.from.address	dimension
via.source.from.deleted	via.source.from.deleted	dimension
via.source.from.id	via.source.from.id	dimension
via.source.from.name	via.source.from.name	dimension
via.source.from.subject	via.source.from.subject	dimension
via.source.from.ticket_id	via.source.from.ticket_id	dimension
via.source.from.title	via.source.from.title	dimension
via.source.rel	via.source.rel	dimension
via.source.to.address	via.source.to.address	dimension
via.source.to.name	via.source.to.name	dimension