Zendesk: Most-used fields#
The table below gives information about most-used fields that you can import from Zendesk. Other fields might also be available in Adverity.
The fields that you can fetch in Adverity are updated regularly to reflect updates to data source APIs.
API name |
Adverity UI name |
Description |
Use in Adverity |
|---|---|---|---|
attachment_id |
attachment_id |
The unique identifier for an attachment uploaded to Zendesk, typically associated with a ticket comment. |
dimension |
collaborator_ids.10 |
collaborator_ids.10 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.11 |
collaborator_ids.11 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.12 |
collaborator_ids.12 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.13 |
collaborator_ids.13 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.14 |
collaborator_ids.14 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.15 |
collaborator_ids.15 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.16 |
collaborator_ids.16 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.17 |
collaborator_ids.17 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.18 |
collaborator_ids.18 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.19 |
collaborator_ids.19 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.2 |
collaborator_ids.2 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.20 |
collaborator_ids.20 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.21 |
collaborator_ids.21 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.22 |
collaborator_ids.22 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.23 |
collaborator_ids.23 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.24 |
collaborator_ids.24 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.25 |
collaborator_ids.25 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.26 |
collaborator_ids.26 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.27 |
collaborator_ids.27 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.28 |
collaborator_ids.28 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.29 |
collaborator_ids.29 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.3 |
collaborator_ids.3 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.30 |
collaborator_ids.30 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.31 |
collaborator_ids.31 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.32 |
collaborator_ids.32 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.33 |
collaborator_ids.33 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.34 |
collaborator_ids.34 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.35 |
collaborator_ids.35 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.36 |
collaborator_ids.36 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.37 |
collaborator_ids.37 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.38 |
collaborator_ids.38 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.39 |
collaborator_ids.39 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.4 |
collaborator_ids.4 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.40 |
collaborator_ids.40 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.41 |
collaborator_ids.41 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.42 |
collaborator_ids.42 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.43 |
collaborator_ids.43 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.44 |
collaborator_ids.44 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.45 |
collaborator_ids.45 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.46 |
collaborator_ids.46 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.47 |
collaborator_ids.47 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.5 |
collaborator_ids.5 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.6 |
collaborator_ids.6 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.7 |
collaborator_ids.7 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.8 |
collaborator_ids.8 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
collaborator_ids.9 |
collaborator_ids.9 |
A list of user IDs who are CC’ed on the ticket, receiving email notifications for updates. |
dimension |
custom_fields.1260817548710 |
custom_fields.1260817548710 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.12612685163293 |
custom_fields.12612685163293 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
metric |
custom_fields.16618885608477 |
custom_fields.16618885608477 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
metric |
custom_fields.26465768608669.2 |
custom_fields.26465768608669.2 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.26991384113821 |
custom_fields.26991384113821 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.27758080719005 |
custom_fields.27758080719005 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.28170629729053.1 |
custom_fields.28170629729053.1 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.31326037957277 |
custom_fields.31326037957277 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.32847968961309 |
custom_fields.32847968961309 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.33029651188381 |
custom_fields.33029651188381 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.33365370516765 |
custom_fields.33365370516765 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.33365375879837 |
custom_fields.33365375879837 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.33365385314461 |
custom_fields.33365385314461 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.33365420714269 |
custom_fields.33365420714269 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.33365434427421 |
custom_fields.33365434427421 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.33365704657309 |
custom_fields.33365704657309 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.33416874527901 |
custom_fields.33416874527901 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.33505905923229 |
custom_fields.33505905923229 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.33505905923229.0 |
custom_fields.33505905923229.0 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.33505905923229.1 |
custom_fields.33505905923229.1 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.33566123912221 |
custom_fields.33566123912221 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.34096495408669 |
custom_fields.34096495408669 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.34096513366173 |
custom_fields.34096513366173 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.34118680374685 |
custom_fields.34118680374685 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.34118681099677 |
custom_fields.34118681099677 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
metric |
custom_fields.4412443990043 |
custom_fields.4412443990043 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
metric |
custom_fields.4412449880731 |
custom_fields.4412449880731 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.9452425676573.3 |
custom_fields.9452425676573.3 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.9452425676573.4 |
custom_fields.9452425676573.4 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.9452425676573.5 |
custom_fields.9452425676573.5 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
custom_fields.9452425676573.6 |
custom_fields.9452425676573.6 |
Custom ticket fields allow capturing specific information about support issues, customers, or products beyond standard fields. The numerical suffix indicates the unique ID of the custom field. |
dimension |
due_at |
due_at |
The specified due date for a ticket, primarily applicable to tickets designated as a “task” type. |
dimension |
email_cc_ids.10 |
email_cc_ids.10 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.11 |
email_cc_ids.11 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.12 |
email_cc_ids.12 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.13 |
email_cc_ids.13 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.14 |
email_cc_ids.14 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.15 |
email_cc_ids.15 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.16 |
email_cc_ids.16 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.17 |
email_cc_ids.17 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.18 |
email_cc_ids.18 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.19 |
email_cc_ids.19 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.2 |
email_cc_ids.2 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.20 |
email_cc_ids.20 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.21 |
email_cc_ids.21 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.22 |
email_cc_ids.22 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.23 |
email_cc_ids.23 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.24 |
email_cc_ids.24 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.25 |
email_cc_ids.25 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.26 |
email_cc_ids.26 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.27 |
email_cc_ids.27 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.28 |
email_cc_ids.28 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.29 |
email_cc_ids.29 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.3 |
email_cc_ids.3 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.30 |
email_cc_ids.30 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.31 |
email_cc_ids.31 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.32 |
email_cc_ids.32 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.33 |
email_cc_ids.33 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.34 |
email_cc_ids.34 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.35 |
email_cc_ids.35 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.36 |
email_cc_ids.36 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.37 |
email_cc_ids.37 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.38 |
email_cc_ids.38 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.39 |
email_cc_ids.39 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.4 |
email_cc_ids.4 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.40 |
email_cc_ids.40 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.41 |
email_cc_ids.41 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.42 |
email_cc_ids.42 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.43 |
email_cc_ids.43 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.44 |
email_cc_ids.44 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.45 |
email_cc_ids.45 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.46 |
email_cc_ids.46 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.47 |
email_cc_ids.47 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.5 |
email_cc_ids.5 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
email_cc_ids.6 |
email_cc_ids.6 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. |
dimension |
email_cc_ids.7 |
email_cc_ids.7 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. |
dimension |
email_cc_ids.8 |
email_cc_ids.8 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. |
dimension |
email_cc_ids.9 |
email_cc_ids.9 |
A list of user IDs who are email CC’ed on the ticket, receiving email notifications for updates. |
dimension |
follower_ids.0 |
follower_ids.0 |
A list of agent IDs currently following the ticket, receiving notifications for updates. This field is ignored if the CCs and followers feature is not enabled. |
dimension |
follower_ids.3 |
follower_ids.3 |
A list of agent IDs currently following the ticket, receiving notifications for updates. |
dimension |
follower_ids.4 |
follower_ids.4 |
A list of agent IDs currently following the ticket, receiving notifications for updates. |
dimension |
follower_ids.5 |
follower_ids.5 |
A list of agent IDs currently following the ticket, receiving notifications for updates. |
dimension |
follower_ids.6 |
follower_ids.6 |
A list of agent IDs currently following the ticket, receiving notifications for updates. |
dimension |
follower_ids.7 |
follower_ids.7 |
A list of agent IDs currently following the ticket, receiving notifications for updates. |
dimension |
followup_ids.0 |
followup_ids.0 |
A list of IDs of follow-up tickets that were created from this ticket. These IDs are typically visible only after the original ticket has been closed. |
dimension |
followup_ids.10 |
followup_ids.10 |
A list of IDs of follow-up tickets that were created from this ticket. These IDs are typically visible only after the original ticket has been closed. |
dimension |
followup_ids.11 |
followup_ids.11 |
A list of IDs of follow-up tickets that were created from this ticket. These IDs are typically visible only after the original ticket has been closed. |
dimension |
followup_ids.12 |
followup_ids.12 |
A list of IDs of follow-up tickets that were created from this ticket. These IDs are typically visible only after the original ticket has been closed. |
dimension |
followup_ids.13 |
followup_ids.13 |
A list of IDs of follow-up tickets that were created from this ticket. These IDs are typically visible only after the original ticket has been closed. |
dimension |
followup_ids.3 |
followup_ids.3 |
A list of IDs of follow-up tickets that were created from this ticket. These IDs are typically visible only after the original ticket has been closed. |
dimension |
followup_ids.4 |
followup_ids.4 |
A list of IDs of follow-up tickets that were created from this ticket. These IDs are typically visible only after the original ticket has been closed. |
dimension |
followup_ids.5 |
followup_ids.5 |
A list of IDs of follow-up tickets that were created from this ticket. These IDs are typically visible only after the original ticket has been closed. |
dimension |
followup_ids.6 |
followup_ids.6 |
A list of IDs of follow-up tickets that were created from this ticket. These IDs are typically visible only after the original ticket has been closed. |
dimension |
followup_ids.7 |
followup_ids.7 |
A list of IDs of follow-up tickets that were created from this ticket. These IDs are typically visible only after the original ticket has been closed. |
dimension |
followup_ids.8 |
followup_ids.8 |
A list of IDs of follow-up tickets that were created from this ticket. These IDs are typically visible only after the original ticket has been closed. |
dimension |
followup_ids.9 |
followup_ids.9 |
A list of IDs of follow-up tickets that were created from this ticket. These IDs are typically visible only after the original ticket has been closed. |
dimension |
tags.12 |
tags.12 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.16 |
tags.16 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.19 |
tags.19 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.20 |
tags.20 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.52 |
tags.52 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.53 |
tags.53 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.54 |
tags.54 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.55 |
tags.55 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.56 |
tags.56 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.57 |
tags.57 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.58 |
tags.58 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.59 |
tags.59 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.6 |
tags.6 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.60 |
tags.60 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.61 |
tags.61 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.62 |
tags.62 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.63 |
tags.63 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.7 |
tags.7 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
tags.8 |
tags.8 |
Keywords or labels assigned to a ticket for categorization, searching, and automating workflows. |
dimension |
via.source.from.channel |
via.source.from.channel |
The communication channel from which the ticket originated, such as email, web, or chat. This is part of the ‘via’ object, which provides context on how an action or event was created. |
dimension |
via.source.from.subject |
via.source.from.subject |
The subject line from the original communication source, typically an email, that led to the ticket creation. This is part of the ‘via’ object which provides context on how an action or event was created. |
dimension |
via.source.from.ticket_id |
via.source.from.ticket_id |
The ID of the original ticket if this ticket was created as a follow-up, indicating the parent ticket from which it originated. This is part of the ‘via’ object which provides context on how an action or event was created. |
dimension |