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Knowledge

Some context does not fit a single glossary term, who your brands are, how your funnel maps, what “normal” looks like for a metric, the rule behind a calculation. Knowledge is the one central place for it, so Adverity Atlas answers with your business in mind rather than generic assumptions.

Knowledge and the glossary

They are complementary, and the split is worth keeping straight:

  • Glossary: Defines individual terms, what “ROAS” means and how it is computed

  • Knowledge: Captures broader context, brand guidelines, market notes, benchmarks, business rules, and anything that spans more than one term

If a definition alone answers the question, it belongs in the glossary. If understanding the answer needs background, it belongs here.

What Knowledge holds

Items are typed, so Adverity Atlas knows how to use each one. Broadly:

  • Business context: Who you are, brands, markets, products, audiences

  • Operational context: How you work, naming conventions and funnel mappings

  • Notes and rules: Free-form guidance and business rules that do not fit a stricter type

  • Brand and design: Visual identity used when Adverity Atlas generates presentations and data apps

The sub-pages go deeper: the knowledge base covers how items work and reach Chat, business context covers the “who you are” items, and brand design covers design.

Where knowledge comes from

You do not have to write it all by hand. Knowledge is added two ways:

  • You add it: Write items directly, or capture brand and design guidance

  • Adverity Atlas extracts it: From conversations, and from your warehouse during profiling, proposing items you confirm

Adding knowledge

The Knowledge page is described in-product as “Business intelligence extracted from your data, web, and conversations”. Adding your own item takes a few steps:

  1. Open Knowledge from the workspace navigation and click New. Three options appear: Note, Slide master, and Brand Design.

  2. Choose Note for prose context. A panel opens titled “New note”, for “Durable prose context for agents, rules, definitions, how you think about things”.

  3. Fill in the fields below and click Save note. The item is stored ready to use, it does not need confirming the way an extracted item does.

Field

Description

Title

The name of the item, for example “Attribution windows”

Required

Summary

One line, drives search results and prompt listings

Optional

Content

The body, in markdown

Required

Agent context

Always (pinned into every conversation), Auto (retrieved when relevant), or Never (only via search)

Optional

Tags

Comma separated

Optional

Use the Type, Status, and Tier filters on the Knowledge page to find items again, and Only mine to see just your own.

Tip

Keep notes evergreen. Rules and definitions belong here; a number that was true last quarter belongs in a query, not in knowledge.

Slide master and Brand Design capture the visual identity used when Adverity Atlas generates presentations and data apps, see Brand Design.

Permissions

Roles are cumulative, so the role named is the lowest one that can take the action.

Action

Required role

Read knowledge used in answers

Viewer

Add and edit workspace knowledge

Editor

Confirm or archive extracted items

Editor

Extract knowledge from a data source

Editor

Request promotion of an item to organization-wide

Editor

Manage organization-wide knowledge directly

Knowledge Manager

Approve a promotion request, delete a knowledge item

Admin

Like the glossary, knowledge is scoped: workspace items apply to one workspace, organization-wide items apply across all of them.

What’s next?

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