Dialpad

The table below gives information about all the data fields that you can import from Dialpad.

The fields that you can fetch in Adverity are updated regularly to reflect updates to data source APIs. As a result, the fields shown here may not be the same as the fields available in Adverity. If you notice a difference between this documentation and the fields you see in Adverity, please contact your Adverity account manager for more information.

To see the fields you can collect from another data source, go back to the Available fields in Adverity overview.

Field UI name below refers to how the name displayed in Adverity.

Field UI name	Field API name	Use in Adverity
Additional ACW	Additional ACW	metric
Available - Cases	Available - Cases	metric
Break	Break	metric
Follow Up	Follow Up	metric
Handling Other CC	Handling Other CC	metric
Lunch	Lunch	metric
Meeting	Meeting	metric
Rejected	Rejected	metric
Ring No Answer	Ring No Answer	metric
Special Projects and Tasks	Special Projects and Tasks	metric
Training	Training	metric
Unavailable	Unavailable	metric
abandoned	abandoned	metric
acd	acd	metric
all_calls	all_calls	metric
answered	answered	metric
answered_transferred	answered_transferred	metric
asa	asa	metric
auto_transfer	auto_transfer	metric
availability	availability	dimension
available	available	metric
avg_hold_duration	avg_hold_duration	metric
avg_ringing_duration	avg_ringing_duration	metric
avg_talk_duration	avg_talk_duration	metric
busy	busy	metric
call_id	call_id	dimension
callback_agent_missed_rejected	callback_agent_missed_rejected	metric
callback_id	callback_id	dimension
callback_type	callback_type	dimension
callbacks_cancelled	callbacks_cancelled	metric
callbacks_completed	callbacks_completed	metric
callbacks_connected	callbacks_connected	metric
callbacks_requested	callbacks_requested	metric
callbacks_unconnected	callbacks_unconnected	metric
campaign_id	campaign_id	dimension
cancelled	cancelled	metric
categories	categories	dimension
category	category	dimension
company_id	company_id	dimension
connected_transferred	connected_transferred	metric
date	date	dimension
date_anonymized	date_anonymized	dimension
date_callback_connected	date_callback_connected	dimension
date_callback_ended	date_callback_ended	dimension
date_connected	date_connected	dimension
date_ended	date_ended	dimension
date_first_rang	date_first_rang	dimension
date_queued	date_queued	dimension
date_rang	date_rang	dimension
date_started	date_started	dimension
desk_phone	desk_phone	metric
desktop_app	desktop_app	metric
device	device	dimension
direct_callback_agent_missed_rejected	direct_callback_agent_missed_rejected	metric
direct_callback_cancelled	direct_callback_cancelled	metric
direct_to_voicemail	direct_to_voicemail	metric
direction	direction	dimension
disposition	disposition	dimension
dtmf_transfer	dtmf_transfer	metric
dtmf_voicemail	dtmf_voicemail	metric
email	email	dimension
entry_point_call_id	entry_point_call_id	dimension
entry_point_target_id	entry_point_target_id	dimension
entry_point_target_kind	entry_point_target_kind	dimension
external_number	external_number	metric
forward_transfer	forward_transfer	metric
forwarded	forwarded	metric
forwarding_number	forwarding_number	metric
handled	handled	metric
hold_duration	hold_duration	metric
hold_occurrences	hold_occurrences	metric
in_queue_voicemail	in_queue_voicemail	metric
inbound_calls	inbound_calls	metric
inbound_minutes	inbound_minutes	metric
internal_calls	internal_calls	metric
internal_number	internal_number	metric
is_internal	is_internal	dimension
master_call_id	master_call_id	dimension
message	message	metric
minutes	minutes	metric
missed	missed	metric
missed_transferred	missed_transferred	metric
missed_voicemails	missed_voicemails	metric
mobile_voip	mobile_voip	metric
name	name	dimension
note	note	dimension
occupied	occupied	metric
office_id	office_id	dimension
operator_email	operator_email	dimension
operator_id	operator_id	dimension
operator_name	operator_name	dimension
other_voicemails	other_voicemails	metric
outbound_calls	outbound_calls	metric
outbound_connected	outbound_connected	metric
outbound_minutes	outbound_minutes	metric
participant_type	participant_type	dimension
proxy_target_id	proxy_target_id	dimension
queued_duration	queued_duration	metric
queued_occurrences	queued_occurrences	metric
recording_url	recording_url	dimension
rejected	rejected	metric
ring_no_answer	ring_no_answer	metric
ringing_duration	ringing_duration	metric
ringing_occurrences	ringing_occurrences	metric
router_transfer	router_transfer	metric
salesforce_activity_id	salesforce_activity_id	dimension
scripted_ivr_transfer	scripted_ivr_transfer	metric
spam	spam	metric
talk_duration	talk_duration	metric
target_id	target_id	dimension
target_kind	target_kind	dimension
target_type	target_type	dimension
time_in_system	time_in_system	metric
time_to_answer	time_to_answer	metric
timezone	timezone	dimension
transfer_voicemail	transfer_voicemail	metric
transferred_from_target_id	transferred_from_target_id	dimension
transferred_in	transferred_in	metric
transferred_out	transferred_out	metric
transferred_to	transferred_to	metric
transferred_to_contact_id	transferred_to_contact_id	dimension
type	type	dimension
unavailable	unavailable	metric
user_id	user_id	dimension
voicemail	voicemail	dimension
voicemails	voicemails	metric
was_recorded	was_recorded	dimension
web_app	web_app	metric
wrapup	wrapup	metric
wrapup_duration	wrapup_duration	metric