Dialpad: Most-used fields

The table below gives information about most-used fields that you can import from Dialpad. Other fields might also be available in Adverity.

The fields that you can fetch in Adverity are updated regularly to reflect updates to data source APIs.

API name	Adverity UI name	Description	Use in Adverity
abandoned	abandoned	Indicates if a call was abandoned before being answered. This is typically applicable to inbound calls that were queued but disconnected by the caller.	metric
all_calls	all_calls	The total number of all calls, including inbound, outbound, and internal calls.	metric
answered	answered	The total number of calls that were successfully answered.	metric
availability	availability	The overall availability status or duration for an agent or system.	dimension
average_percent_ai_talk_time	average_percent_ai_talk_time		metric
avg_hold_duration	avg_hold_duration	The average duration a call was placed on hold.	metric
avg_ringing_duration	avg_ringing_duration	The average duration a call spent ringing before being answered or otherwise handled.	metric
avg_talk_duration	avg_talk_duration	The average duration of active talk time during a call.	metric
call_id	call_id	A unique identifier for a specific call record.	dimension
callback_id	callback_id	A unique identifier for a callback request.	dimension
callback_type	callback_type		dimension
callbacks_cancelled	callbacks_cancelled	The number of callback requests that were cancelled.	metric
callbacks_completed	callbacks_completed	The number of callback requests that were successfully completed.	metric
callbacks_connected	callbacks_connected	The number of callback requests that successfully connected with the recipient.	metric
callbacks_requested	callbacks_requested	The total number of callback requests initiated.	metric
callbacks_unconnected	callbacks_unconnected	The number of callback requests that were not connected.	metric
cancelled	cancelled	The number of calls that were cancelled.	metric
company_id	company_id	A unique identifier for the company associated with the data.	dimension
date	date	The calendar date associated with the call or event.	dimension
date_callback_connected	date_callback_connected	The date and time when a callback successfully connected.	dimension
date_callback_ended	date_callback_ended	The date and time when a callback ended.	dimension
date_connected	date_connected	The date and time when a call was connected.	dimension
date_ended	date_ended	The date and time when a call or event ended.	dimension
date_first_rang	date_first_rang	The date and time when a call first started ringing.	dimension
date_queued	date_queued	The date and time when a call was placed in a queue.	dimension
date_rang	date_rang	The date and time when a call started ringing.	dimension
date_started	date_started	The date and time when a call or event began.	dimension
desk_phone	desk_phone	Indicates if the call was handled using a desk phone.	metric
desktop_app	desktop_app	Indicates if the call was handled using the desktop application.	metric
device	device	The type of device used to handle the call (e.g., desk phone, desktop app, mobile VoIP).	dimension
direct_to_voicemail	direct_to_voicemail	Indicates if the call was routed directly to voicemail without ringing.	metric
direction	direction	The direction of the call (e.g., inbound or outbound).	dimension
email	email	The email address associated with a user or contact.	dimension
entry_point_call_id	entry_point_call_id	A unique identifier for the initial entry point of a call, especially relevant in scenarios with transfers or multiple legs.	dimension
entry_point_target_id	entry_point_target_id	The ID of the initial target (e.g., call center, department) where a call first entered the system.	dimension
entry_point_target_kind	entry_point_target_kind	The type of target (e.g., call center, department) that served as the initial entry point for a call.	dimension
external_number	external_number	The external phone number involved in the call.	dimension
forwarded	forwarded	Indicates if the call was forwarded to another number or extension.	metric
forwarding_number	forwarding_number	The phone number to which a call was forwarded.	metric
handled	handled	Indicates if the call was successfully handled or completed.	metric
hold_duration	hold_duration	The total duration a call was placed on hold.	metric
hold_occurrences	hold_occurrences	The number of times a call was placed on hold.	metric
hour	hour	The hour of the day when a call or event occurred.	dimension
inbound_calls	inbound_calls	The total number of inbound calls received.	metric
inbound_minutes	inbound_minutes	The total duration in minutes of inbound calls.	metric
internal_calls	internal_calls	The total number of calls made between internal Dialpad users.	metric
internal_number	internal_number	The internal phone number or extension involved in the call.	dimension
is_internal	is_internal	Indicates if the call was an internal call between Dialpad users.	dimension
master_call_id	master_call_id	A unique identifier that links all related call legs together for a single communication event. This is an experimental field set.	dimension
message	message	The total number of messages (e.g., SMS, chat) associated with the record.	metric
minutes	minutes	The total duration in minutes of calls or other activities.	metric
missed	missed	The total number of calls that were missed (unanswered).	metric
mobile_voip	mobile_voip	Indicates if the call was handled using mobile VoIP.	metric
name	name	The name of the user, contact, or entity associated with the record.	dimension
office_id	office_id	A unique identifier for the office associated with the call or data.	dimension
other_voicemails	other_voicemails	The total number of voicemails received that are not otherwise categorized.	metric
outbound_calls	outbound_calls	The total number of outbound calls made.	metric
outbound_connected	outbound_connected	The number of outbound calls that successfully connected.	metric
outbound_minutes	outbound_minutes	The total duration in minutes of outbound calls.	metric
participant_type	participant_type		dimension
percent_ai_listen_time	percent_ai_listen_time		metric
percent_ai_silent_time	percent_ai_silent_time		metric
percent_ai_talk_time	percent_ai_talk_time		metric
proxy_target_id	proxy_target_id		dimension
queued_duration	queued_duration	The total duration a call spent in a queue.	metric
queued_occurrences	queued_occurrences	The number of times a call was placed in a queue.	metric
rejected	rejected	Indicates if the call was rejected by the recipient.	metric
ring_no_answer	ring_no_answer	The total number of calls that rang but were not answered.	metric
ringing_duration	ringing_duration	The total duration calls spent ringing.	metric
ringing_occurrences	ringing_occurrences	The number of times a call started ringing.	metric
spam	spam	The total number of calls identified as spam.	metric
talk_duration	talk_duration	The total duration of active talk time during a call.	metric
target_id	target_id	The unique identifier of the specific target (e.g., user, call center, department) for which statistics are being reported.	dimension
target_kind	target_kind	The type of target (e.g., user, call center, department) for which statistics are being reported.	dimension
target_type	target_type	The type of target (e.g., user, call center, department) for which statistics are being reported.	dimension
time_in_system	time_in_system	The total time a call spent within the Dialpad system from start to end.	metric
time_to_answer	time_to_answer	The duration from when a call first rang until it was answered.	metric
timezone	timezone	The timezone used for reporting, typically expressed in a tz database name format (e.g., ‘America/Los_Angeles’).	dimension
transferred_from_target_id	transferred_from_target_id	The ID of the target from which the call was transferred.	dimension
transferred_in	transferred_in	Indicates if the call was transferred into the current target.	metric
transferred_out	transferred_out	Indicates if the call was transferred out of the current target.	metric
transferred_to	transferred_to	Indicates if the call was transferred to another number or agent.	dimension
type	type	The general type or category of the record or event.	dimension
user_id	user_id	A unique identifier for the user associated with the call or activity.	dimension
voicemail	voicemail	Indicates if the call resulted in a voicemail.	dimension
voicemails	voicemails	The total number of voicemails received.	metric
was_recorded	was_recorded	Indicates if the call was recorded.	dimension
web_app	web_app	Indicates if the call was handled using the web application.	metric
wrapup_duration	wrapup_duration	The duration of time spent in wrap-up activities after a call.	metric