Dialpad: Most-used fields

The table below gives information about most-used fields that you can import from Dialpad. Other fields might also be available in Adverity.

The fields that you can fetch in Adverity are updated regularly to reflect updates to data source APIs.

API name	Adverity UI name	Description	Use in Adverity
avg_ringing_duration	avg_ringing_duration	The average duration calls spent ringing before being answered or otherwise handled.	metric
avg_talk_duration	avg_talk_duration	The average duration of talk time during calls.	metric
entry_point_call_id	entry_point_call_id	Ties related call legs together when a call comes through a shared line, such as a Department or Contact Center.	dimension
entry_point_target_id	entry_point_target_id	The unique identifier of the original Department, Main Line, or Contact Center that received the initial call.	dimension
inbound_minutes	inbound_minutes	The total duration in minutes of inbound calls.	metric
master_call_id	master_call_id	Groups transferred calls under one umbrella. This ID is only generated when calls are transferred between different Dialpad endpoints.	dimension
minutes	minutes	The duration of an activity or call in minutes.	metric
queued_duration	queued_duration	The total time a caller spent waiting in a queue before being connected to an agent or otherwise routed.	metric
ringing_duration	ringing_duration	The total duration calls spent ringing.	metric
talk_duration	talk_duration	The total duration of talk time during calls.	metric
time_in_system	time_in_system		metric
time_to_answer	time_to_answer	The duration from when an inbound call is placed in a queue or first rings until it is connected to an agent.	metric
transferred_from_target_id	transferred_from_target_id	The unique identifier of the Dialpad entity (user, department, or contact center) from which a call was transferred. This indicates the origin of a transferred call within the system.	dimension
transferred_to	transferred_to	The unique identifier of the Dialpad entity (user, department, or contact center) to which a call was transferred. This indicates the destination of a transferred call within the system.	dimension
user_id	user_id	Unique identifier for a user or agent.	dimension
was_recorded	was_recorded	Indicates whether the call was recorded. The Dialpad API supports exporting call recordings.	dimension
wrapup_duration	wrapup_duration	The total time an agent spends completing tasks after a call before becoming available for the next one, also known as after-call work (ACW).	metric