Dialpad: Most-used fields#
The table below gives information about most-used fields that you can import from Dialpad. Other fields might also be available in Adverity.
The fields that you can fetch in Adverity are updated regularly to reflect updates to data source APIs.
abandoned Metric
The count of calls that were abandoned before being answered.
all_calls Metric
The total number of all calls, including inbound, outbound, and internal calls.
answered Metric
The total number of calls that were successfully answered.
availability Dimension
The overall availability status or duration for an agent or system.
average_percent_ai_talk_time Metric
The average percentage of time that Dialpad's AI was speaking during a call or interaction.
avg_hold_duration Metric
The average duration a call was placed on hold.
avg_ringing_duration Metric
The average duration a call spent ringing before being answered or otherwise handled.
avg_talk_duration Metric
The average duration of active talk time during a call.
call_id Dimension
A unique identifier for a specific call record.
callback_id Dimension
A unique identifier for a callback request.
callback_type Dimension
This field describes the specific type or method of a callback request made within the Dialpad system, such as a callback from a call center queue. It indicates how a customer initiated or will receive a callback.
callbacks_cancelled Metric
The number of callback requests that were cancelled.
callbacks_completed Metric
The number of callback requests that were successfully completed.
callbacks_connected Metric
The number of callback requests that successfully connected with the recipient.
callbacks_requested Metric
The total number of callback requests initiated.
callbacks_unconnected Metric
The number of callback requests that were not connected.
cancelled Metric
The number of calls that were cancelled.
company_id Dimension
A unique identifier for the company associated with the data.
date Dimension
The calendar date associated with the call or event.
date_callback_connected Dimension
The date and time when a callback successfully connected.
date_callback_ended Dimension
The date and time when a callback ended.
date_connected Dimension
The date and time when a call was connected.
date_ended Dimension
The date and time when a call or event ended.
date_first_rang Dimension
The date and time when a call first started ringing.
date_queued Dimension
The date and time when a call was placed in a queue.
date_rang Dimension
The date and time when a call started ringing.
date_started Dimension
The date and time when a call or event began.
desk_phone Metric
Indicates if the call was handled using a desk phone.
desktop_app Metric
Indicates if the call was handled using the desktop application.
device Dimension
The type of device used to handle the call (e.g., desk phone, desktop app, mobile VoIP).
direct_to_voicemail Metric
Indicates if the call was routed directly to voicemail without ringing.
direction Dimension
The direction of the call (e.g., inbound or outbound).
disposition Dimension
The category or outcome assigned to a call by an agent, providing a summary of the call's result for reporting and analysis. Examples include 'lead created', 'interested', or 'no answer'.
email Dimension
The email address associated with a user or contact.
entry_point_call_id Dimension
A unique identifier for the initial entry point of a call, especially relevant in scenarios with transfers or multiple legs.
entry_point_target_id Dimension
The ID of the initial target (e.g., call center, department) where a call first entered the system.
entry_point_target_kind Dimension
The type of target (e.g., call center, department) that served as the initial entry point for a call.
external_number Dimension
The external phone number involved in the call.
forwarded Metric
Indicates if the call was forwarded to another number or extension.
forwarding_number Metric
The phone number to which a call was forwarded.
handled Metric
Indicates if the call was successfully handled or completed.
hold_duration Metric
The total duration a call was placed on hold.
hold_occurrences Metric
The number of times a call was placed on hold.
hour Dimension
The hour of the day when a call or event occurred.
inbound_calls Metric
The total number of inbound calls received.
inbound_minutes Metric
The total duration in minutes of inbound calls.
internal_calls Metric
The total number of calls made between internal Dialpad users.
internal_number Dimension
The internal phone number or extension involved in the call.
is_internal Dimension
Indicates if the call was an internal call between Dialpad users.
master_call_id Dimension
A unique identifier that links all related call legs together for a single communication event. This is an experimental field set.
message Metric
The total number of messages (e.g., SMS, chat) associated with the record.
minutes Metric
The total duration in minutes of calls or other activities.
missed Metric
The total number of calls that were missed (unanswered).
mobile_voip Metric
Indicates if the call was handled using mobile VoIP.
name Dimension
The name of the user, contact, or entity associated with the record.
office_id Dimension
A unique identifier for the office associated with the call or data.
operator_email Dimension
The email address associated with the agent or user who handled the call or performed a related action.
operator_id Dimension
A unique identifier for the agent or user involved in a call or an action within the Dialpad platform.
operator_name Dimension
The name of the agent or user who handled the call or performed a related action.
other_voicemails Metric
The total number of voicemails received that are not otherwise categorized.
outbound_calls Metric
The total number of outbound calls made.
outbound_connected Metric
The number of outbound calls that successfully connected.
outbound_minutes Metric
The total duration in minutes of outbound calls.
participant_type Dimension
This field specifies the category or role of an entity involved in a communication, such as a user, office, department, staff, room, or call center. It helps identify the nature of the participant in a call or meeting.
percent_ai_listen_time Metric
The percentage of time that Dialpad's AI was actively listening during a call or interaction.
percent_ai_silent_time Metric
The percentage of time during a call or interaction where Dialpad's AI was silent.
percent_ai_talk_time Metric
The percentage of time that Dialpad's AI was speaking during a call or interaction.
queued_duration Metric
The total duration a call spent in a queue.
queued_occurrences Metric
The number of times a call was placed in a queue.
recording_url Dimension
A unique URL providing access to the audio recording of a call or voicemail, allowing users to listen to or download the recording.
rejected Metric
Indicates if the call was rejected by the recipient.
ring_no_answer Metric
The total number of calls that rang but were not answered.
ringing_duration Metric
The total duration calls spent ringing.
ringing_occurrences Metric
The number of times a call started ringing.
spam Metric
The total number of calls identified as spam.
talk_duration Metric
The total duration of active talk time during a call.
target_id Dimension
The unique identifier of the specific target (e.g., user, call center, department) for which statistics are being reported.
target_kind Dimension
The type of target (e.g., user, call center, department) for which statistics are being reported.
target_type Dimension
The type of target (e.g., user, call center, department) for which statistics are being reported.
time_in_system Metric
The total time a call spent within the Dialpad system from start to end.
time_to_answer Metric
The duration from when a call first rang until it was answered.
timezone Dimension
The timezone used for the statistics, specified using a tz database name (e.g., "America/Los_Angeles").
total_voicemails Metric
The total count of voicemails received.
transferred_from_target_id Dimension
The ID of the target from which the call was transferred.
transferred_in Metric
Indicates if the call was transferred into the current target.
transferred_out Metric
Indicates if the call was transferred out of the current target.
transferred_to Dimension
Indicates if the call was transferred to another number or agent.
type Dimension
The general type or category of the record or event.
user_id Dimension
A unique identifier for the user associated with the call or activity.
voicemail Dimension
Indicates if the call resulted in a voicemail.
voicemails Metric
The total number of voicemails received.
was_recorded Dimension
Indicates if the call was recorded.
web_app Metric
Indicates if the call was handled using the web application.
wrapup_duration Metric
The duration of time spent in wrap-up activities after a call.