Facebook Ads: Troubleshooting

The status of a campaign, ad set or ad is not correct when fetching data from Facebook Ads

If the status of an object is incorrect, for example if an ad is inactive but its status is shown as active when fetching data for a long date range, this is because the metadata for the authorization used in this datastream is out of date.

To resolve this issue, follow the steps in Synchronizing metadata for the authorization used in this datastream.

Troubleshooting conversions

Select actions (in fields) and action_type (in action breakdowns). Conversions will come through under actions.offsite_conversions.

If this field isn’t coming through in your extracts then conversions are zero. You should force action fields and fetch a larger time range.