Shopify: Troubleshooting#
Troubleshooting data completeness and typical issues#
To avoid missing customer updates, run customer data fetches after midnight, or fetch at least three days of data per run (as volume allows).
If fetching by created_at, fetching all historical data daily ensures completeness, but may not be feasible for stores with high volumes until improvements allow better selection by updated fields.
For full order visibility in Shipping and Fulfillment reports, include at least one fulfillments.line_items field in the configuration; not all orders have fulfillments, so some IDs may be absent in fulfillment-specific fields.
Connection Issues#
If you encounter an error message similar to “The site mysite.myshopify.com cannot be found, please check if the site has been deleted or the domain is incorrect.”, verify that the Shopify site is active and that the domain is correctly entered in your connection settings.