Twitter Ads: Troubleshooting

Twitter Ads: Troubleshooting#

I see a timezone error message when fetching data from Twitter Ads#

The Expect time to be midnight in the account's local timezone for day granularity error message appears because you are trying to fetch data for a date range over 90 days.

To resolve this issue, fetch data for a date range shorter than 90 days.

My ad name has not been updated in the data I have collected from Twitter Ads#

If you have updated the name of an ad in the Twitter Ads UI but the new name does not appear in the data collected from Twitter Ads, follow these steps to update the name:

  1. Synchronize the metadata for the authorization you are using to collect the data.

  2. Delete any cached tweets.

  3. Wait until the update queue is empty, which means the metadata has been synchronized.

  4. Fetch your data again to check that the name has been updated.

I cannot collect card data from Twitter Ads#

The Twitter user who authorizes Adverity to access Twitter Ads must have an Ad Manager or Account Administrator role in order to fetch the card_name and website_card_url fields:

To collect data about these card fields, follow these steps:

  1. Update the permissions of the Twitter user who used their credentials to grant the authorization to one of the following roles:

    • Ad Manager

    • Account Administrator

  2. Update the authorization to Twitter Ads. For more information, see Updating an authorization.

  3. Contact your Adverity Customer Success manager. Our Engineering Team needs to manually sync all tweet data (including card data) within the Adverity platform.

  4. Collect data from Twitter Ads using the updated authorization. If these fields are still not present in your data extract, contact the Adverity Support team.

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